Terms & Conditions

Vinopolis Wine Experience – Terms and Conditions

Vinopolis has taken all reasonable care in the preparation of the contents of these terms and conditions and on the website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included.

To the extent permitted by the applicable law, Vinopolis makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials.

•    Vinopolis reserve the right to refuse admission.
•    Abusive or threatening behaviour will result in police action & subsequent prosecution.
•    Vinopolis encourages responsible drinking.
•    It is not possible to correct any errors in ticket issue or change for monies tendered other than at the time of purchase.
•    On redemption of drinks tokens within the Wine Experience, Vinopolis accepts no responsibility for any damage that may occur as a result of accidental spillage.
•    All visitors must pre-book a date & time in order to guarantee entry.
•    On rare occasions the Vinopolis Experience is closed for private functions. It is aways advisable to check the website or call ahead prior to your visit to ensure that Vinopolis is open as usual on the day you wish to visit.

1.0 Vinopolis Wine Experience Opening Hours 2015

Wednesday: 18.00-21.30 (last admission 19.30)
Thursday and Friday: 14.00-22.00 (last admission at 19.30)
Saturday: 12.00-21.30 (last admission at 19.30)
Sunday: 13.00 (12.30 for ‘Vinopolis Sunday‘ ticket holders) -18.00 (last admission at 15.00) 

Please check website for December / Easter / Bank Holiday opening hours
(Please note certain features of the experience may close 30 minutes before the advertised closure time)

2.0 Wine Experience Tickets
Vinopolis reserves the right to vary admission prices and opening times without prior notice, in addition to this we reserve the right to alter, close or withdraw attractions within the Vinopolis Experience without notice.

Tickets purchased are non-refundable. Any extensions on tickets are at the sole discretion of the Management, please contact the sales team on 020 7940 8300. Tickets purchased as a special offer cannot be extended beyond the deadline under any circumstances. 

Entrance to Vinopolis is not allowed without your original ticket. Tickets can be purchased up to 24 hours in advance through the Vinopolis e-store.  For further details please contact Vinopolis Sales Team on 020 7940 8300.

All wines, spirits and Champagne on the experience are subject to change and availability and may be changed or removed by management without notice.

2.1 Pre Booked & Open Dated Tickets
Open dated tickets are valid for 6 months from date of purchase, any tickets purchased after 30th June 2015 will be valid until Sunday 29th November 2015.

Pre-booked tickets are valid only for the date & time booked, if you need to change the original date / time you can only do so up to 48 hours before the event, if you miss your booked time slot you may be able to rebook, but there will be a charge. If you do not turn up at all, a no show booking is non refundable and you will not be able to rebook for a different date. 

2.2 Special Offers/Discounted tickets 

For the specific terms and conditions of any special offers or discounted tickets please check the terms and conditions on the online booking site or please click here.

3.0 Children

Children under 18 may not enter the wine experience unless accompanied by a parent or responsible adult. Children under 18 are not permitted on private wine tasting sessions, masterclasses or special events.

4.0 Smoking
Smoking is completely prohibited anywhere on the Vinopolis Tour.

5.0 Miscellaneous
Vinopolis shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials.

Vinopolis reserves the right to decline orders for bulk or high value purchases.

Lost or stolen tickets cannot be replaced, this also includes whilst on the tour.

Tickets purchased via a Third Party Company, are liable to their terms and conditions, and cannot be exchanged or upgraded by Vinopolis.

6.0 Group Bookings
6.1 Pre-Booking
All groups must be pre-booked and pre-paid to qualify for the Vinopolis group discount, bookings can only be take over the phone on 020 7940 8300

6.2 Payment
Full payment must be made at the time of booking.

Payment can be made by:
• Credit/Debit card
• Banker’s cheque
• Telegraphic transfer to Wineworld London plc at:
Bank of Scotland Corporate Banking. 38 Threadneedle street, London, EC2P 2EH
Sort code: 12-01-03
Account no: 881315
Net of all charges

Notification of credit transfer should be emailed to accounts@vinopolis.co.uk or faxed to the accounts department on 020 7940 8339. Cheques should be made payable to “Wineworld London Plc” and forwarded to the Vinopolis Sales Team at Vinopolis, No 1 Bank End, London, SE1 9BU, with the booking reference clearly marked.

6.3 Final Numbers
Final numbers must be advised to the Sales Team at least 14 working days in advance of the group visit. Additional tickets may be purchased at the Front Desk on arrival at the standard rate subject to availability. Please note: If your numbers decrease after payment no refund or exchange can be made.

6.4 Tickets
Tasting Tickets will be available for collection at the ticket desk on arrival, please bring your confirmation.

6.5 Late Arrival
Late or early arrival will be accommodated as best as possible although entry cannot be guaranteed. Arrivals after stated last entry time will not be allowed entrance.

6.6 Private Wine Tasting – Including Tasting Experiences & Hen Parties (Group & Individual).
Prompt arrival is necessary to ensure the smooth running of your tutored tasting. Please aim to arrive 15 minutes before the commencement of your tasting. Groups and individuals arriving more than 15 minutes late will have their booked private tasting session substituted with a self guided Vinopolis Wine Experience (no refunds will be given). Increase to guests numbers must be advised a minimum of 48 hours prior to commencement of the booking session.

7.0 Cloakroom
Guests are advised that any bags checked into the cloakroom area may be subject to spot checks by staff members, this is for security purposes only. Vinopolis reserves the right to close or remove the cloakroom facility at any time. Vinopolis accepts no responsibility for any items left in the cloakroom.

Vinopolis makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Vinopolis’ sole liability and the user’s sole remedy for any for any defective product(s) supplied under these Terms shall be the replacement by Vinopolis for the defective product(s). Vinopolis Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

No exclusions of Vinopolis liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Vinopolis or any of its directors, employees or agents or fraudulent misstatement.

8.0 Indemnity
You agree to indemnify and hold Vinopolis, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor’s fees, made by any third party due to or arising out of, your use of Vinopolis, your violation of the Terms and Conditions, or our violation of any rights of another person or entity.

Vinopolis Venue Hire Terms and Conditions

1. Operational Conditions & Guidelines
Separate Operational Conditions and Guidelines have been provided to give the Hirer clear information on the standards of operational practices required by Taste. A breach in these guidelines may result in the termination of the event or dismissal from the venue.

2. Booking Procedure
Verbal confirmation by The Hirer will provisionally reserve The Hirer’s requested date(s). A contract between The Hirer and The Management will be formed on acceptance by parties of these terms and conditions which should be signed by an authorised signatory and returned to Vinopolis together with a deposit of 100% of the room hire within 7 days of the invoice date. Any additional venue hire should be paid no later than 28 days prior to the event. If no terms and conditions and deposit are received the booking will be released.

3. Catering Conditions

a) Please note our prices are prepared on the basis of specific numbers. In the event of the final numbers falling below the guaranteed number, we reserve the right to increase the quoted price. Any variation to the services that is requested by the client must be notified in writing to Vinopolis not less than seven days prior to the function. The Company will endeavor to comply with any requests for variations, subject always agreeing with the client any alteration to the quotation that may become necessary. For the avoidance of doubt the Company shall not be obliged to make any such variations.

b) Bar and wine prices are correct at the date of printing but such items are subject to alteration without notice.

c) Approximate number of guests must be supplied at least 28 working days prior to the function and a guaranteed number of guests is required at least 5 clear working days before the function.

4. Rates and Payments

a) A deposit representing 100% of the venue hire will be due upon confirmation. Catering invoices have to be 100% paid before the event takes place. Any additional costs will be invoiced after the event and must be paid within 7 days of the invoice date. All payments within these schedules must be cleared funds.

b) Prices quoted do not include agency commission unless stated otherwise.

c) The Management reserves the right to demand payment from The Hirer prior to the event of up to 100% of the total costs. If the amount is not received by the date specified by The Management, The Management then reserves the right to cancel the contract and refuse usage to The Hirer.

d) Should the event continue beyond the contract time The Management shall charge The Hirer for each additional hour on a pro-rata basis of the published rates.

e) Payment by credit card will incur a 2% interest charge on the total of the invoice.

f) Payment is due within 7 days of the date of invoice. If any sum payable by the client is outstanding on the due date, interest will be payable on the due amount at the rate of 15% for the time from due date until payment.

g) All prices quoted are exclusive of VAT at 15% unless otherwise stated.

h) Payments should be made to The Accounts Department, Wineworld London Plc, and sent to Vinopolis, City of Wine, 1 Bank End, London, SE1 9BU.

5. Cancellation

a) By The Hirer:
In the event that a confirmed date is cancelled or postponed by the Hirer for whatever reason, 50% of the contracted amount will be payable. If the cancellation is within 28 days and up to 3 days prior to the function 75% of the full room hire and catering charge will be payable. Notice of 3 days or less and 100% of total amount will be payable.

b) By Vinopolis:
The Management shall be entitled, by providing the maximum practicable notice in writing, to cancel the hire of the premises for all or part of the period of hire, if it is the management’s judgment that circumstances require it. Following such cancellation, The Management shall refund any room hire fees already paid by The Hirer and use reasonable endeavours to find an alternative venue for The Hirer but shall not be otherwise liable to The Hirer.

6. Force Majeure
The Management should not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, strike or labour dispute, external road or building works, Government restrictions, Force Majeure, act of terrorism or any circumstance outside the control of The Management which may cause the event to be interrupted or cancelled.

7. Limitation of Liability
If The Management is in breach of its obligations hereunder for any reasons or terminates this contract The Management’s only liability is to return the hire charge, if appropriate and The Management shall not be liable to The Hirer for any loss suffered by the client and in particular, The Management shall not be liable for any consequential loss or damage occasioned by the cancellation of the event.

8. Joint and Several
Where the expression ‘The Hirer’ includes more than one party, every agreement on the part of The Hirer shall be deemed to be a joint and several agreement with all parties.

9. Right of Entry and Security

a) The Management reserves the right of entry for itself and for contractors and agents to enter the premises at all times.

b) The Management may for security purposes stop and search any person entering thebuilding and shall be entitled to refuse entry to any person or animal which they consider to be a risk to safety.

c) In order to comply with fire regulations, the maximum number of people permitted in each room is as stated in the Operational Conditions and Guidelines and may not be exceeded.

10. Public Order. Health & Safety
The Hirer and The Management both acknowledge their respective responsibilities under the Health & Safety at Work Act 1974 and in particular:

a) The Hirer shall be responsible for the preservation of public order during the event.

b) A representative of The Hirer must be present and available throughout the event to ensure it runs smoothly.

c) The Hirer shall observe the ‘Taste Vinopolis Health & Safety Rules’ in accordance with the above Act.

d) The Hirer shall ensure that satisfactory risk assessments and method statements are provided by their contractors before a Permit to work is issued by The Management.

e) The Hirer shall observe and comply with any additional regulations as The Management may make in relation to the premises

11. Conduct

a) The Hirer shall take all reasonable care of the premises and its property and meet the cost of all damage and loss to the premises and its property arising from the event.

b) The Hirer shall remove immediately after the event all equipment and items brought onto the premises and clear all rubbish and debris which The Hirer has accumulated during the event. The Hirer shall restore any part of the premises which it may have altered.

c) The Management reserves the right to prohibit smoking in any part of the venue.

d) The Hirer shall inform The Management with written details of all equipment that the Hirer wishes to bring onto the premises. The Hirer shall not bring onto the premises any equipment that The Management has not authorised.

12. Contractors and Agents

a) All Terms and Conditions shall apply to The Hirer’s agents, contractors and visitors.

b) All quotations of charges made by The Management which are passed on must not be altered or amended in any way without the consent of The Management. Any commission or management fee must be presented separately from Taste Vinopolis quotation.

13. Indemnity
The Hirer shall indemnify The Management against any losses, damages, claims, and expenses incurred in respect of the following, to the extent not caused as a direct result of the negligence of The Management or its employees:
• Death or personal injury
• Damage to the venue or any part of it
• Damage to, loss or theft of any property.

14. Insurance

a) The Hirer shall indemnify The Management against all public liability in connection with the Hirer’s use of the premises. The Hirer shall further indemnify The Management against all loss, expenses or damage to third party property and in respect of death or injury to any person in conjunction with The Hirer’s or its contractor’s use of the premises. The Hirer shall indemnify The Management against all claims which may be made against them in respect of such matter except injury, loss or damage resulting from the negligence of The Management.

b) The Hirer shall effect to maintain public liability insurance in respect of the matters so indemnified to a minimum cover of £1,000,000.

c) The Hirer must not do or allow to be done anything which may render payable an increased premium under policies of insurance effected by Taste Vinopolis in respect of the premises or which may render void any such policies.

15. Default
The Management may at its discretion terminate this contract in the following circumstances;

a) Where any sum under this contract or any other contract has not been paid in full on the due date for payment

b) Where The Hirer has committed a material breach of this contract or any other contract between The Hirer and The Management.

c) Where the Hirer is a limited company and makes a proposal for a voluntary arrangement within Part 1 of The Insolvency Act 1986

d) Where The Hirer is not a limited company and commits an act of bankruptcy.

16. Complaints
Any complaint must be received by Vinopolis in writing by 09:00 not more than three working days following the event.

17. Governing Law
This contract shall be governed by and construed in accordance with the laws of England and shall be subject to the jurisdiction of the English Courts.

18. Interpretation
For the purposes of this document ‘The Hirer’ refers to the signatory of the agreement and ‘The Management’ refers to Wineworld London Plc. Headings in this document are for convenience only and shall not affect the construction or interpretation of the terms here.
Vinopolis & Vinopolis, City of Wine are trading names of Wineworld London Plc. Registered in England with Registered Number 2663676
Registered Office: 1 Bank End, London, SE1 9BU